Privacy Policy

1. Who We Are

This website Auxpadel.com is operated by DEALSHUB TRADING LTD, a company registered in Cyprus, with the following details:

Registered office: Evripidou 12A, Agia Zoni, 3031, Limassol, Cyprus
Registration number: HE462414

DEALSHUB TRADING LTD is the data controller responsible for processing your personal data.

2. What Personal Data We Collect

We may collect and process the following information about you:

a) Information You Provide Directly

  • Name and contact details (email address, phone number, delivery address)
  • Payment and billing details (processed securely by our payment provider – we do not store card information)
  • Account login details (if you create an account)
  • Messages or feedback you send us (e.g., through our contact form or email)

b) Information Collected Automatically

  • IP address, browser type, device information
  • Pages visited, time spent, and other usage statistics (through analytics tools like Google Analytics)
  • Cookies and similar technologies (see our Cookies Policy)

c) Information from Third Parties

We may receive information from trusted third parties such as:

  • Payment processors (for confirming payments)
  • Delivery services (for shipping your order)
  • Advertising or analytics partners (for understanding website traffic)

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and deliver your orders
  • To provide customer support and respond to your inquiries
  • To send order confirmations, shipping updates, or account information
  • To improve our website, products, and customer experience
  • To send marketing emails (only with your consent)
  • To comply with legal obligations (e.g., accounting or tax requirements)

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Performance of a contract: to process your orders and payments
  • Consent: for marketing communications or optional cookies
  • Legal obligation: to comply with tax and accounting laws
  • Legitimate interest: to prevent fraud, improve services, and analyze website performance

5. How We Share Your Data

We only share your data with trusted partners where necessary, such as:

  • Payment providers (e.g., Stripe, PayPal)
  • Delivery companies (e.g., DHL, ACS Courier)
  • Analytics providers (e.g., Google Analytics)
  • Website hosting and IT support services

We never sell your personal data.
All partners are GDPR-compliant and process your data securely under our instructions.

6. Data Retention

We keep your personal data only as long as necessary to fulfill the purposes described above, or as required by law.
For example:

  • Order and payment records: 7 years (for tax and accounting)
  • Marketing data: until you withdraw consent
  • Customer accounts: as long as the account remains active

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right to access – Request a copy of your personal data
  • Right to rectification – Correct inaccurate or incomplete data
  • Right to erasure – Request deletion of your data (“right to be forgotten”)
  • Right to restrict processing – Ask us to limit how we use your data
  • Right to data portability – Receive your data in a usable format
  • Right to object – Object to processing based on legitimate interests or direct marketing
  • Right to withdraw consent – Withdraw your consent at any time

To exercise your rights, please contact us at info@auxpadel.com

8. International Transfers

We store and process your data within the European Union (EU) whenever possible.
If data is transferred outside the EU (e.g., through third-party tools like Google Analytics), it is protected by adequate safeguards such as Standard Contractual Clauses approved by the European Commission.

9. Data Security

We use appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
All transactions are processed through secure SSL encryption and GDPR-compliant systems.

10. Marketing Communications

If you subscribe to our newsletter, we will send you occasional updates about our products, offers, or events.
You can unsubscribe at any time by clicking the link in the email or contacting us directly.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The updated version will always be available on our website with the latest date shown at the top.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

info@auxpadel.com